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Credit Where Credit is Due: Thank You Dominion Virginia Power!

by: lowkell

Mon Jul 02, 2012 at 12:58:36 PM EDT


As readers of this blog, and Raising Kaine before it, are undoubtedly aware, we haven't exactly been big fans of Dominion Virginia Power, largely for reasons related to the company's lack of aggressiveness in moving away from dirty, carbon-and-other-pollutant-spewing fossil fuels. We are not retracting those criticisms, and in fact would redouble our argument following the horrendous "derecho" event the other day and massive heat wave we're experiencing here and around the country. As NBC Washington's Chief Meterologist Doug Kammerer said the other day, "If we did not have global warming, we wouldn't see this." And that global warming, of course, is being fueled (literally) by humanity spewing greenhouse gases, including CO2 from the combustion of coal and natural gas, into the atmosphere. That needs to stop, and soon, or we're all in deep, deep trouble (except a lot more heat waves and "derecho" type events, for instance).

Today, however, I want to give credit where credit is due, which is to the superb, even heroic, efforts of Dominion Virginia Power's employees (and especially power crews!) in restoring electricity as rapidly as possible to hundreds of thousands of Virginians following the devastating series of storms that wreaked such havoc in our state on Friday night.

Making Dominion's efforts even more impressive are several factors: 1) we're in the midst of an historic heat wave, which means that the company's resources presumably were already strained to the limit dealing with that when the "derecho" hit; 2) unlike a blizzard or hurricane that is predicted days in advance, these storms came on us suddenly, with essentially no warning as to their scope and severity, meaning that power companies like Dominion had almost no time to prepare in any way;  3) this was a widespread event over many states, meaning that there's a lot of competition for emergency power crews to come in and help us from out of Virginia; and 4) Dominion's power crews are having to work 10-hour shifts in the sweltering heat we're experiencing, which cannot be pleasant to put it mildly, and could even be dangerous without proper precautions, training, etc. (which apparently they have, as I don't believe there have been any reports of Dominion workers being hurt in all this).

lowkell :: Credit Where Credit is Due: Thank You Dominion Virginia Power!
So, what have the results been so far? For starters, Dominion has now restored power to more than 70% of the 1 million or so of their customers who lost power in Friday night's vicious storms (about 60 hours later, 244,332 customers remain without power). That compares favorably to Pepco, which reports that it "has restored power to about half of the more than 440,000 customers who lost power as a result of Friday's storm."

In addition, Dominion has done a great job using social media to communicate with people during this situation. I checked Dominion's Twitter feed (with over 16,000 followers, for instance, and there have been hundreds of tweets since the storm hit, providing all kinds of useful information, even responding to individual customers with questions. Same thing with Dominion's Facebook page (15,271 "likes") and YouTube channel (see above for the latest). Great job on the social media front!

This type of response clearly just doesn't "happen;" instead, it's got to be the result of tremendous planning, effective management, hard-working and motivated employees, lots of factors really. I've worked on energy issues for over 20 years now, and I can definitely say that the vast majority of people don't realize how complex these systems are, from production to processing to generation to transmission to emergency response  and contingency planning, the list goes on and on. So, in this case kudos to Dominion Virginia Power, and of course the crews who are out there right now sweltering in the heat and humidity while working to restore the remaining 30% or so of customers still without power. From the crew at Blue Virginia, we'd just like to say, "thank you!"

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Third (0.00 / 0)
It also seems as though every summer we read this story:  Virginia gets the job done a lot faster than Pepco.  I don't really know why that is, but as a Virginian, I'm thankful to be on this side of the river.

On the flip side, there was the Verizon debacle, however, especially the 911 service going down.  It was my understanding that Manassas and Manassas City still didn't have 911 as of this morning, which is unacceptable.


Yeah, Verizon on the other hand.... (0.00 / 0)
...not impressed!

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[ Parent ]
They are doing a great job... (0.00 / 0)
And in this heat too.  Can't wait 'til they make it out to Western Albemarle, it was 86 in the house last night.  But it looks like Armageddon here so it will take some time.

[ Parent ]
I totally concur (0.00 / 0)
Not only this emergency, but their response to Ivan was outstanding!,, we had power 5 days ahead of schedule with Ivan after it literally took out a complete street of power poles.
Their communication and the information available to customers is outstanding.   Cox sucks, no where to get service updates on web page or Facebook.  If your not gonna use technology to communicate in times like these, then why even bother.

Expectations should be higher... (0.00 / 0)
I guess your expectations are lower than mine.  There is so much that could have been handled better about this.  For example, the number to call in to report an outage during this event is incredibly bad. Making people go through a series of promptes to end up at the same place is just dumb.  And my neighbor called in a few times because he kept getting a call back telling him that power had been restored, when it hadn't been.  Very lame.  I don't know if this had anything to do with us getting our power back early this morning, but the rest of us decided to call in yesterday to report the outage as well because Dominion seemed to have wrong information about it.  

I have no doubt that Dominion employees are working hard and they deserve our thanks.  But the company does not.  Three days or two days without power when there is no snow or ice or water on the ground and no wires or poles in our area is just too long and should be unacceptable to any service company.  It makes one wonder what will happen if we have a real hurricane?  And saying that at least Dominion has succeeded better than Pepco is really faint praise.  


Strongly disagree. (0.00 / 0)
This storm was as bad, or worse, than many tropical storms and hurricanes we've had, and trees laying on power lines, with tremendous heat and humidity for crews to deal with, is certainly no better than snow on the ground. So, no, this isn't "faint praise," this is strong praise for a company I usually criticize harshly, albeit for other reasons.

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[ Parent ]
By whose standards? (0.00 / 0)
Maybe you have not lived other places like New England (where most of the power lines are above ground) or the mid-West.  Maybe, since I have lived in those places and have lived through hurricanes, blizards, and major wind and ice storms there, I have higher expectations about the response after the events.  

But, let's assume that in fact, we did experience a weather event of the magnitude you and others have described.  Surely you agree that planning also should include planning for the unexpected?  So, although it may be perfectly understandable to use the excuse that this was the "weather event of the century" for the delay in restoration of power, blaming the fact that this was an "unexpected event," as some have said over and over again during the past few days, is just not acceptable as a reason for why it is taking so long to restore electricity to customers.  What it illustrates is a complete failure in planning.    

In any event, as I said, I live in an area here that has no above-ground wires or very few and yet we did not get our power back until early this morning. In fact, as I said, my neighbor kept being told by the terrible Dominion automated "customer service" system that we had our power back when we did not.  Surely you do not think that kind of response to customers is so great? (And does anyone find it odd that there does not appear to be any planned restoration of power to anyone on July 4th or did I hear that wrong?)  

I really do not want to put all this blame on Dominion Power.  I do appreciate the work their employees are trying to do.  Ultimately, it really is the seemingly lack of involvement of our public officials over the past few days that has concerned and appalled me the most.  Maybe it is because I had to rely on the radio for all my news, but they all seem to have been remarkably absent from the scene.  For example, what has Gov. McDonnell been doing?  At the very least, he and his minions could have encouraged local radio stations to provide better information about available resources to the public. Instead, the local radio stations, at least the stations I was listening to, kept referring listeners to the station's website.  It would be laugh out loud funny, if the situation were not so serious.  

 


[ Parent ]
I actually grew up in New England. (0.00 / 0)
And, in fact, last fall my relatives and friends in Connecticut got nailed by a surprise weather event (e.g., the power company could NOT have prepared for it in any meaningful way, by having crews on standby or whatever, as it was TOTALLY freakish), which led to a horrendous horrendous power outage over much of the state, lasting for over a week. The point is, these type of things happen, but it does seem that Dominion consistently outperforms other utilities in this regard, certainly Pepco, and I think my Connecticut friends and relatives would argue, certainly CL&P as well.

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[ Parent ]
With all due respect, Lowell (0.00 / 0)
I don't have power - and might not until Saturday (I think that might even be optimistic).

Dominion Power isn't really on my list of quality performers right now - and never is Brian Moran's DPVA - I had to tell someone to from his organization that I really wasn't interested in a fundraising event or a donation given that it will most likely be without power for a week or more - who is giving the DPVA advice about asking for donations during one of the worst power outages in the history of Virginia?  Where is the barometer?


[ Parent ]
Yeah, if I didn't have power right now (0.00 / 0)
I'd be pissed as well. That really sucks, sorry to hear it and I hope you have power back very soon!!! Did something particularly bad happen in your neighborhood? Given that only 36,109 Dominion customers (about 4%) in NOVA still are without power (out of 831,912 total customers), I'm curious whether something particularly heinous happened near where you live. Anyway, good luck!


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[ Parent ]
oh, and I live in Alexandria, VA (0.00 / 0)
So there's that - and in the same building as Del Pepper.

[ Parent ]
If Pepco and Dominion had simply gone to underground power lines... (0.00 / 0)
And done this 20 years ago, outages from 80-mile per hour winds toppling trees and ice storms taking down overhead power lines would have been almost non-existent, would have actually saved these two "we don't plan ahead" power companies more than enough repair/service restoral expenses to have paid for the investement in long-term improvement in reliability.

In my PWCDC Heritage Hunt community (NOVEC electrical service), all high voltage power lines feeding the local transformers that step down the voltage to 240/110 volts were buried during the original construction over 13 years ago. When we have a power outage (like the one we just had) the typical outage duration is only a few hours (not days). Our power went out at about 10 P.M. and was restored in about 4-5 hours. The b.s. about undergound power lines only lasting 30 years is just that, b.s. This is a very mature technology that has been around for decades. Amortizing the cost of underground power lines over 30 years is an almost trivial per-month/per-year expense compared to the frequent very high cost of replacing downed power lines every time there is even a relatively minor storm compared to a major (cat. 3 or higher) hurricane or blizzard conditions with 1/2 inch or greater ice loading.

Shorter version: Longer range planning and investment in undergound power lines will always result in a high level of "return on investment", for a great benefit to both the stockholders and the customers, not to mention the local emergency government responders whose salaries are paid by the local county governments (i.e., local taxpayers).


[ Parent ]
OOPS ! That should have said "PWC", not "PWCDC". (0.00 / 0)
I guess I gave my county democratic committee a little unintentional advertising. But this IS a political issue so maybe that typo. wasn't so bad. Wee need to push the politicians to force better investment in electrical power reliability, which will in turn result in lower maintenance costs, far better return on their investments, and lower cost to local emergency services entities.

         


[ Parent ]
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The purpose of Blue Virginia is to cover Virginia politics from a progressive and Democratic perspective. This is a group blog and a community blog. We invite everyone to comment here, but please be aware that profanity, personal attacks, bigotry, insults, rudeness, frequent unsupported or off-point statements, and "trolling" (NOTE: that includes outright lies, whether about climate science, or what other people said, or whatever) are not permitted and, if continued, will lead to banning. For more on trolling, see the Daily Kos FAQs. Also note that diaries may be deleted if they do not contain at least 2 solid paragraphs of original text; if not, please use the comments section of a relevant diary. For more on writing diaries, click here. Thanks, and enjoy!

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